Customer Service, which sometimes has a negative connotation, if done correctly, can be amazing. Twitter is by far the best tool available right now for customer service because it’s instant and it’s free. With the connectivity made possible by social media, businesses have found a novel way to engage their customers, help them solve their [...]
Tags: customer, good customer service, negative connotation, phone conversations, positive attitudes, service, twitter, Using
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Your brand – what you are known for – is something that you should definitely want to protect. You do not want people tarnishing that brand.Can you prevent people from complaining about your products or services? No. But you can make sure that if someone does complain publicly on Twitter, you are brand monitoring and [...]
Tags: billing problem, good customer service, lousy customer service, phone customer, tweet
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